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Index » Radio Paradise/General » General Discussion » Amazon Echo/Alexa stream not working
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piratesbaseball4...



Posted: Jan 15, 2020 - 1:23pm



 buddy wrote:

I listen to Mellow Mix on my Echo & Dot often & haven't noticed this.

Now it's working via Tunein   Amazons skill is still not working right though.

 



BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Jan 15, 2020 - 11:36am



 buddy wrote:

I play RP from Tunein everyday via my Amazon Echo & Dot positioned on different floors of my home using my "Everywhere" group with no problems at all. Very reliable. The skill command I use is "Alexa, play Radio Paradise Everywhere"

I did have an issue the other day when I accidently turned off my Dot when trying to manually increase the volume. It seemed to put my Echo & Dot out of sync & so the Everywhere group wasn't behaving properly. I turned both the Echo & Dot off & on again and they were back in sync, so that was an Alexa problem, not RP.

Bill, one thing.... I typically listen to either the main web feed or the Mellow Mix. I invoke the mix with "Alexa, play Radio Paradise Mellow Mix Everywhere" with no issues. I'd like to be able to play the "My Favorites" mix but Alexa isn't handling it. If I say "Alexa, Play Radio Paradise My Favorites" or "Alexa, Play Radio Paradise My Favorites Mix" it comes back with "Radio Paradise from Tunein" and defaults to the main mix. Is there not an Alexa Skill for "My Favorites" or do you have another suggestion?

Thanks!
 

The 'Favorites' mix is only available via our Alexa skill — which does not work with speaker groups — and not via TuneIn. The phrase you use to start the stream, "Play Radio Paradise Mellow Mix" starts playback via TuneIn. 
buddy

buddy Avatar

Gender: Male


Posted: Jan 15, 2020 - 9:45am

 piratesbaseball44 wrote:
When i ask my echo 3 to play mellow mix
it will play 5 or so songs and just repeat those same songs over and over...
anyone else having issues? Tried on tune in same result
 
I listen to Mellow Mix on my Echo & Dot often & haven't noticed this.
buddy

buddy Avatar

Gender: Male


Posted: Jan 15, 2020 - 8:47am

 Ftaira wrote:
My speaker group doesn't respond always for my requests to play Radio Paradise on TuneIn.  It seems fine with other requests.  I find myself using a portible sony speaker to travel with me throughout the house but that's ridiculous.  I love RP and want to continue being a supporter.   Wish someone could figure out this snafu.  Is it Amazon interference?  Is it RP?  
 
I play RP from Tunein everyday via my Amazon Echo & Dot positioned on different floors of my home using my "Everywhere" group with no problems at all. Very reliable. The skill command I use is "Alexa, play Radio Paradise Everywhere"

I did have an issue the other day when I accidently turned off my Dot when trying to manually increase the volume. It seemed to put my Echo & Dot out of sync & so the Everywhere group wasn't behaving properly. I turned both the Echo & Dot off & on again and they were back in sync, so that was an Alexa problem, not RP.

Bill, one thing.... I typically listen to either the main web feed or the Mellow Mix. I invoke the mix with "Alexa, play Radio Paradise Mellow Mix Everywhere" with no issues. I'd like to be able to play the "My Favorites" mix but Alexa isn't handling it. If I say "Alexa, Play Radio Paradise My Favorites" or "Alexa, Play Radio Paradise My Favorites Mix" it comes back with "Radio Paradise from Tunein" and defaults to the main mix. Is there not an Alexa Skill for "My Favorites" or do you have another suggestion?

Thanks!
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Jan 15, 2020 - 8:05am



 Ftaira wrote:
My speaker group doesn't respond always for my requests to play Radio Paradise on TuneIn.  It seems fine with other requests.  I find myself using a portible sony speaker to travel with me throughout the house but that's ridiculous.  I love RP and want to continue being a supporter.   Wish someone could figure out this snafu.  Is it Amazon interference?  Is it RP?  
 

We have no control over what happens with TuneIn. And, unfortunately, Amazon has not opened up their speaker-group functionality to developers like us — just to a select few like TuneIn. 

As for why you would have problems with RP & not other stations on TuneIn, that's probably related to our bitrate, which is higher than pretty much any other TuneIn stations (or Amazon Music). We have lower bitrates available, but TuneIn defaults to the highest one (for better sound). 

Once we're able to support speaker groups ourselves, this situation should improve. Until then, all I can suggest is to make sure that all of your Echo units are on 2.4 hGz rather than 5 gHz WiFi. That will generally give better results. Though if you're on 2.4 already, you might give 5 a try.
piratesbaseball4...



Posted: Jan 15, 2020 - 6:19am

When i ask my echo 3 to play mellow mix
it will play 5 or so songs and just repeat those same songs over and over...
anyone else having issues? Tried on tune in same result
Ftaira

Ftaira Avatar



Posted: Jan 10, 2020 - 7:27am

My speaker group doesn't respond always for my requests to play Radio Paradise on TuneIn.  It seems fine with other requests.  I find myself using a portible sony speaker to travel with me throughout the house but that's ridiculous.  I love RP and want to continue being a supporter.   Wish someone could figure out this snafu.  Is it Amazon interference?  Is it RP?  
jarro

jarro Avatar

Location: #guads
Gender: Male


Posted: Dec 11, 2019 - 6:54pm

That's really weird.
Sounds like it stopped working for you along time ago.   

I've poked around the Amazon forums and I do see some complaints about people  suddenly not able to play music.
The usual things to try are power cycling everything or  factory reset.   But that seems unlikely to help in your case.   So many devices over such a long period.

I'm sort of going through the same thing with a Sonos One,  it  suddenly stopped working with any music skill.   Different networks and a factory reset so far don't help.
Only thing  I haven't had a chance to try yet is setting it up with a different  Amazon account to see if the current one is corrupted somehow.


On the positive side.   On my echo the  TuneIn skill has started to work again.
"Alexa play Radio Paradise on TuneIn"  should  be working.


Do any other music skills work for you?




 jtdenver wrote:
Hi Bill, no, no speaker groups. 

I have three Alexas in two different houses. All of them stopped playing RP several months ago. I've been trying again today, and no luck.

TuneIn no longer carries RP on Alexa as well.

Is there anything I can do to help debug/troubleshoot? I've tried enabling/re-enabling and acount linking/de-linking. The only command that works is "Alexa, as Radio Paradise what is playing." I've tried sync, resume, skip, etc, but nothing works. 

 BillG wrote:


 jtdenver wrote:

We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


 

Do you have them included in a speaker group?  If so, you'll need to use "Alexa, play Radio Paradise on TuneIn".
 


 


jtdenver

jtdenver Avatar



Posted: Dec 11, 2019 - 4:44pm

Hi Bill, no, no speaker groups. 

I have three Alexas in two different houses. All of them stopped playing RP several months ago. I've been trying again today, and no luck.

TuneIn no longer carries RP on Alexa as well.

Is there anything I can do to help debug/troubleshoot? I've tried enabling/re-enabling and acount linking/de-linking. The only command that works is "Alexa, as Radio Paradise what is playing." I've tried sync, resume, skip, etc, but nothing works. 

 BillG wrote:


 jtdenver wrote:

We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


 

Do you have them included in a speaker group?  If so, you'll need to use "Alexa, play Radio Paradise on TuneIn".
 


jarro

jarro Avatar

Location: #guads
Gender: Male


Posted: Oct 28, 2019 - 4:58pm


Unfortunately TuneIn is the recommended fallback  but  they're not handling RP requests correctly on Alexa at the moment.

One other thing you can try is  " Alexa skip "  if  resume doesn't work.    ( Allows it to play a new file from the start,  which can help on a couple of the earliest models )


 gitpissd wrote:
I have an Alexa. I live in the US and I have been having issues for a bit. The Main mix no longer plays at all. I used to be able to get it to run for a while and would then have to ask Alexa to resume and it would. I can no longer get the Main mix to work.  The other channels will play a few songs and then will no longer work. I have disabled and re-enabled the skill. I have no issues with any other radio station. If I try playing on tunein I get "Radio Paradise in not available on Tuniein Live". I logged onto my Alexa account to see if I could see anything and noticed that everytime I asked alexa to play RP there was a notification asking me to link my account. I thought maybe this was stopping successful play so I linked my accounts but it still does not work.
 


gitpissd



Posted: Oct 28, 2019 - 2:25pm

I have an Alexa. I live in the US and I have been having issues for a bit. The Main mix no longer plays at all. I used to be able to get it to run for a while and would then have to ask Alexa to resume and it would. I can no longer get the Main mix to work.  The other channels will play a few songs and then will no longer work. I have disabled and re-enabled the skill. I have no issues with any other radio station. If I try playing on tunein I get "Radio Paradise in not available on Tuniein Live". I logged onto my Alexa account to see if I could see anything and noticed that everytime I asked alexa to play RP there was a notification asking me to link my account. I thought maybe this was stopping successful play so I linked my accounts but it still does not work.
piratesbaseball4...



Posted: Oct 23, 2019 - 1:42pm



 Red_Dragon wrote:
The issue we have had since we bought an echo is that the RP stream just drops randomly. We say: "Alexa resume" and it picks up where it left off.

 

Mine just started this.
it will usually play about 2 or 3 Songs and then stop.
anyone else having problems?
jarro

jarro Avatar

Location: #guads
Gender: Male


Posted: Oct 17, 2019 - 8:42am

Seeing a lot of issues  with Alexa and Alexa on Sonos at the moment.

For  an Amazon Alexa device  it's not playing Radio Paradise,  via Tune In.    Says something about it not being available on Tune In Live.

Does seem to be working via Google Assistant currently.   Could try adding Google Assistant  as the voice service on the Sonos instead of Alexa.
Not availalble in many countries yet though so may not be an option.   



 scrubbrush wrote:
I'm using the new Sonos one with Alexa. I specifically bought the One because i listen to RP so much .  I'm growing to hate Alexa... not RP's fault but I'm hoping someone can help.

as of a few weeks ago, I can't even get Alexa to pull up Radio Paradise on TuneIn
.

When i say "alexa, play radio paradise on TuneIn" or "Alexa, tell Tunein to play radio paradise" Alexa announces that "Radio Paradise on TuneIn live isn't available right now" and the Sonos player/app Paradise shows that it is trying to connect to some stream with a logo that says "nonstop" (i'd attach a screenshot of the logo if i could).

is this just my system or is there another station called Radio Paradise that is hijacking this command in alexa/tunein?

 


scrubbrush

scrubbrush Avatar

Location: Dark Side of the Cube
Gender: Male


Posted: Oct 16, 2019 - 8:21pm

I'm using the new Sonos one with Alexa. I specifically bought the One because i listen to RP so much .  I'm growing to hate Alexa... not RP's fault but I'm hoping someone can help.

as of a few weeks ago, I can't even get Alexa to pull up Radio Paradise on TuneIn .

When i say "alexa, play radio paradise on TuneIn" or "Alexa, tell Tunein to play radio paradise" Alexa announces that "Radio Paradise on TuneIn live isn't available right now" and the Sonos player/app Paradise shows that it is trying to connect to some stream with a logo that says "nonstop" (i'd attach a screenshot of the logo if i could).

is this just my system or is there another station called Radio Paradise that is hijacking this command in alexa/tunein?

BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Oct 14, 2019 - 1:53pm



 drtracey wrote:


 BillG wrote:


 jtdenver wrote:

We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


 

Do you have them included in a speaker group?  If so, you'll need to use "Alexa, play Radio Paradise on TuneIn".
 
I have the same issue (no group). Just says welcome to radio paradise and then silence

 
I'll bet you're listening in Europe, right?

A server misconfiguration was affecting some European Alexa listeners. I just fixed that. Should be OK now.

Sorry about that!

drtracey

drtracey Avatar

Location: uk
Gender: Female


Posted: Oct 14, 2019 - 12:44pm



 BillG wrote:


 jtdenver wrote:

We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


 

Do you have them included in a speaker group?  If so, you'll need to use "Alexa, play Radio Paradise on TuneIn".
 
I have the same issue (no group). Just says welcome to radio paradise and then silence

BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Jun 5, 2019 - 8:59am



 jtdenver wrote:

We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


 

Do you have them included in a speaker group?  If so, you'll need to use "Alexa, play Radio Paradise on TuneIn".
jtdenver

jtdenver Avatar



Posted: Jun 5, 2019 - 7:19am


We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


Red_Dragon

Red_Dragon Avatar



Posted: Apr 18, 2019 - 4:52pm

The issue we have had since we bought an echo is that the RP stream just drops randomly. We say: "Alexa resume" and it picks up where it left off.


BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Apr 18, 2019 - 1:06pm



 mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!
 

We're investigating.