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Index » Internet/Computer » Streaming/Media » HELP! Sound Cutting out problem Page: 1, 2  Next
Post to this Topic
michael16



Posted: Aug 7, 2020 - 2:14pm


Hi Bill

Is there a fix for Australia ? I just got some Bluesound gear and having the same dropout issue

thanks
Michael



 BillG wrote:


 reneng wrote:


 It's perfect now on my Blue Sound streamer!



 

I believe we've sorted this out. European Bluesound listeners should see much improved performance via our new server in Rotterdam.
 


BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: May 25, 2020 - 10:17am



 reneng wrote:


 It's perfect now on my Blue Sound streamer!



 

I believe we've sorted this out. European Bluesound listeners should see much improved performance via our new server in Rotterdam.
reneng

reneng Avatar

Location: Purmerend, The Netherlands
Gender: Male


Posted: May 25, 2020 - 8:51am



 It's perfect now on my Blue Sound streamer!


 


robertft

robertft Avatar



Posted: May 13, 2020 - 6:40am



 robertft wrote:


 robertft wrote:


 BillG wrote:


 robertft wrote:

Sorry, 
on my bluesound and all browsers is still the same problem with dropouts!
If  i stream on Vpn connection everything is ok!
 
VPN via what location? 
Currently Bluesound players are being fed from the same bank of servers in the US, regardless of location. So that makes no sense. 

 
Hi, BillG!

If I use a VPN Server in Kanada and sometimes in USA there is no problem with the flac streams!
But this won´t work on the Bluesound-System (can not stream over VPN)!

I contact my local provider (business), he is also looking for an issue to solve the problem!

Hope we can help!
 
No dropouts on this VPN:

Amsterdam, NL
185.180.220.253
Cyberghost
 
My Provider  has found the problem:

Dropouts if your provider use IPV6, 
No dropouts if you use IPV4

Tested, no dropouts yet using IPV4

I'm HAPPY !!!

Original text in dutch:

Geachte heer ...,

ik heb u zojuist getracht te bellen omtrent dit probleem. Helaas heb ik u niet kunnen spreken.

De verbinding an sich ziet er goed uit, daar zijn geen problemen in te vinden, het modem heeft een nette verbinding met het netwerk en er zijn geen afwijkingen in het signaal te zien.
Het zou kunnen dat de betreffende stream problemen geeft doordat het modem momenteel een IPv6 adres gebruikt, ik zal daarom de verbinding omzetten naar een IPv4 versie in de hoop dat dit het probleem kan wegnemen.

Het modem zal hiervoor opnieuw opstarten en online komen met een IPv4 adres.

jamiemacb



Posted: May 13, 2020 - 2:44am

I've had an issue with the FLAC stream cutting out on my computer for some time, at least more than a year. It's never been a big problem before, as I generally stream on my hifi via TuneIn, but with the loss of RP from TuneIn I've had to revert to listening on the computer. It's fine on 320k but FLAC is unusable. I've got a very reliable 100M broadband connection and my ISP has checked it several times over the last year and a half, and confirmed that it's good, so the problem seems to be with the FLAC stream itself on the PC web based listening service. I can stream other services, such as video, with absolutely no problems, so I have a high level of confidence in my connection and infrastructure. I'm in Glasgow, UK.
jvandoornum



Posted: May 12, 2020 - 12:55pm

I have the same problem here in Europe (The Netherlands) on my bluesound node 2i. The 320aac stream via tune in works, but the 'native' radio paradise source (lossless flac) drops every couple of seconds.
I've reached out to bluesound support as well and they indicate that there is most likely a problem on the server side of RP which might be due to higher traffic?

Hope that the 'bluesound Radio Paradise source' works again, as the sound quality indeed is better.
I am glad that at least we can enjoy the music :)

by the way -> on my Yamaha MusicCast receiver I have no issues (stream is AAC 44.1 khz it says).

Warm regards, Jonathan

 raoul2 wrote:
Just want to remind that the bluesound issue is still ongoing, without intention to be annoying..... :-) 
 I can listen to the main RP sound without interruption via tune in (320 aac ). But with bluesound inbuilt version we have the cutting problem.

But the Bluesound sound quality is by far better than in the TuneIn 320-stream.....at least in the first 7 seconds until the cut-out is coming.... 


raoul
 


raoul2



Posted: May 12, 2020 - 9:11am

Just want to remind that the bluesound issue is still ongoing, without intention to be annoying..... :-) 
 I can listen to the main RP sound without interruption via tune in (320 aac ). But with bluesound inbuilt version we have the cutting problem.

But the Bluesound sound quality is by far better than in the TuneIn 320-stream.....at least in the first 7 seconds until the cut-out is coming.... 

raoul
philip1

philip1 Avatar



Posted: May 12, 2020 - 8:12am

Thanks Bill, I have done it and it works well. It has the added benefit of having all the mixes displayed in one place. Great, like the music you play!

Has Tune-in only just blocked RP. It worked fine until yesterday.
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: May 12, 2020 - 8:03am



 philip1 wrote:
I am having a problem streaming RP over Sonos as is a mate of mine. Is this the same issue?
 
If you're in the UK, you'll need to add our Sonos music service to listen. Evidently, we're being blocked by TuneIn in the UK. 

In the Sonos app, go to 'Settings', then 'Add A Service'.

philip1

philip1 Avatar



Posted: May 12, 2020 - 4:48am

I am having a problem streaming RP over Sonos as is a mate of mine. Is this the same issue?
robertft

robertft Avatar



Posted: May 12, 2020 - 2:26am



 robertft wrote:


 BillG wrote:


 robertft wrote:

Sorry, 
on my bluesound and all browsers is still the same problem with dropouts!
If  i stream on Vpn connection everything is ok!
 
VPN via what location? 
Currently Bluesound players are being fed from the same bank of servers in the US, regardless of location. So that makes no sense. 

 
Hi, BillG!

If I use a VPN Server in Kanada and sometimes in USA there is no problem with the flac streams!
But this won´t work on the Bluesound-System (can not stream over VPN)!

I contact my local provider (business), he is also looking for an issue to solve the problem!

Hope we can help!
 
No dropouts on this VPN:

Amsterdam, NL
185.180.220.253
Cyberghost
robertft

robertft Avatar



Posted: May 12, 2020 - 12:00am



 BillG wrote:


 robertft wrote:

Sorry, 
on my bluesound and all browsers is still the same problem with dropouts!
If  i stream on Vpn connection everything is ok!
 
VPN via what location? 
Currently Bluesound players are being fed from the same bank of servers in the US, regardless of location. So that makes no sense. 

 
Hi, BillG!

If I use a VPN Server in Kanada and sometimes in USA there is no problem with the flac streams!
But this won´t work on the Bluesound-System (can not stream over VPN)!

I contact my local provider (business), he is also looking for an issue to solve the problem!

Hope we can help!
robertft

robertft Avatar



Posted: May 12, 2020 - 12:00am



 BillG wrote:


 robertft wrote:

Sorry, 
on my bluesound and all browsers is still the same problem with dropouts!
If  i stream on Vpn connection everything is ok!
 
VPN via what location? 
Currently Bluesound players are being fed from the same bank of servers in the US, regardless of location. So that makes no sense. 

 
Hi, BillG!

If I use a VPN Server in Kanada and sometimes in USA there is no problem with the flac streams!
But this won´t work on the Bluesound-System (can not stream over VPN)!

I contact my local provider (business), he is also looking for an issue to solve the problem!

Hope we can help!
maddogs



Posted: May 11, 2020 - 5:50am

Have you figured out the Bluesound/Tunein cutting out issue yet?
Apologies if this is answered elsewhere but I can not find out what the cause is.

 BillG wrote:
For those of you in Europe who've had problems the last few hours on our stream servers, try again. I just reconfigured something that should help. 

This problem/fix is for those using our steam URLs — not any of our apps (web player, Bluesound, phones, etc).
 


BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: May 11, 2020 - 5:30am



 robertft wrote:

Sorry, 
on my bluesound and all browsers is still the same problem with dropouts!
If  i stream on Vpn connection everything is ok!
 
VPN via what location? 
Currently Bluesound players are being fed from the same bank of servers in the US, regardless of location. So that makes no sense. 

robertft

robertft Avatar



Posted: May 11, 2020 - 5:09am

 BillG wrote:
For those of you in Europe who've had problems the last few hours on our stream servers, try again. I just reconfigured something that should help. 

This problem/fix is for those using our steam URLs — not any of our apps (web player, Bluesound, phones, etc).
 
Sorry, 
on my bluesound and all browsers is still the same problem with dropouts!
If  i stream on Vpn connection everything is ok!
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: May 8, 2020 - 3:01am

For those of you in Europe who've had problems the last few hours on our stream servers, try again. I just reconfigured something that should help. 

This problem/fix is for those using our steam URLs — not any of our apps (web player, Bluesound, phones, etc).
steve.rood



Posted: May 8, 2020 - 2:18am



 BillG wrote:


 steve.rood wrote:
Hi Raoul,
Thanks for you reply, so I'm not going mad.... if it helps, what i have now done is create links in my TuneIn Favourites where it allows you to "Add Custom Station".
I've added the URL's from Radio Paradise's Web-Site, it seems to work fine with all 4 of the Mixes.
It looks like there may be something wrong with the Direct RP Link that's pre-programmed into the Bluos Software, but seems to work fine through TuneIn! Possibly the last update is the culprit?
Steve Rood

 
Hi Bill, I am running BluOS 3.8.8, IOS 3.8.1
i thought I’d solved the problem yesterday by programming your URL links into “custom favourites” in Tunein. It was playing fine and I listened for a good few hours to all all 4 of your mixes. Today it won’t work at all...so something else has changed. I get the message “Player Notification” Error: Connection refused  https://stream.radioparadise.com/aac-320
 


 

What BlueOS version are you running? 
 


wizmax



Posted: May 7, 2020 - 2:30pm



 BillG wrote:


 pcwhy wrote:
Hi, All,     I am running Pi/Allo boss/ volumio/ RP plugin, all the Flac channels are stuttering or dropping completely. This is happening on 2 versions of Volumio, 2.77 and 2.72 plus my friend 200 miles south in London has the same problem running pi/berry/volumio/rp plugin.  The 320 and lower seem unaffected. this has only happened constantly since this morning (thursday 7th) but my london friend has had it for a week. we both have virgin cable, both my PI's are cat5 connected.   btw the sound difference on modest hifi between flac and 320 is clear to hear to both my wife and I.  Many thanks Bill & Rebbeca for THIS STATION.  (even at 320)   Paul Yates 



 

One of our UK/EU servers is out of the loop today, so you've been routed to our bank of US servers. That's probably the issue. Might be better now.

Entirely separate issue from the Bluesound complaints, BTW. 
 

No, its still cutting out on the flac stream.
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: May 7, 2020 - 9:24am



 pcwhy wrote:
Hi, All,     I am running Pi/Allo boss/ volumio/ RP plugin, all the Flac channels are stuttering or dropping completely. This is happening on 2 versions of Volumio, 2.77 and 2.72 plus my friend 200 miles south in London has the same problem running pi/berry/volumio/rp plugin.  The 320 and lower seem unaffected. this has only happened constantly since this morning (thursday 7th) but my london friend has had it for a week. we both have virgin cable, both my PI's are cat5 connected.   btw the sound difference on modest hifi between flac and 320 is clear to hear to both my wife and I.  Many thanks Bill & Rebbeca for THIS STATION.  (even at 320)   Paul Yates 



 

One of our UK/EU servers is out of the loop today, so you've been routed to our bank of US servers. That's probably the issue. Might be better now.

Entirely separate issue from the Bluesound complaints, BTW. 
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