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Index » Radio Paradise/General » General Discussion » Amazon Echo/Alexa stream not working
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jarro

jarro Avatar

Location: #guads
Gender: Male


Posted: Oct 28, 2019 - 4:58pm


Unfortunately TuneIn is the recommended fallback  but  they're not handling RP requests correctly on Alexa at the moment.

One other thing you can try is  " Alexa skip "  if  resume doesn't work.    ( Allows it to play a new file from the start,  which can help on a couple of the earliest models )


 gitpissd wrote:
I have an Alexa. I live in the US and I have been having issues for a bit. The Main mix no longer plays at all. I used to be able to get it to run for a while and would then have to ask Alexa to resume and it would. I can no longer get the Main mix to work.  The other channels will play a few songs and then will no longer work. I have disabled and re-enabled the skill. I have no issues with any other radio station. If I try playing on tunein I get "Radio Paradise in not available on Tuniein Live". I logged onto my Alexa account to see if I could see anything and noticed that everytime I asked alexa to play RP there was a notification asking me to link my account. I thought maybe this was stopping successful play so I linked my accounts but it still does not work.
 


gitpissd



Posted: Oct 28, 2019 - 2:25pm

I have an Alexa. I live in the US and I have been having issues for a bit. The Main mix no longer plays at all. I used to be able to get it to run for a while and would then have to ask Alexa to resume and it would. I can no longer get the Main mix to work.  The other channels will play a few songs and then will no longer work. I have disabled and re-enabled the skill. I have no issues with any other radio station. If I try playing on tunein I get "Radio Paradise in not available on Tuniein Live". I logged onto my Alexa account to see if I could see anything and noticed that everytime I asked alexa to play RP there was a notification asking me to link my account. I thought maybe this was stopping successful play so I linked my accounts but it still does not work.
piratesbaseball4...



Posted: Oct 23, 2019 - 1:42pm



 Red_Dragon wrote:
The issue we have had since we bought an echo is that the RP stream just drops randomly. We say: "Alexa resume" and it picks up where it left off.

 

Mine just started this.
it will usually play about 2 or 3 Songs and then stop.
anyone else having problems?
jarro

jarro Avatar

Location: #guads
Gender: Male


Posted: Oct 17, 2019 - 8:42am

Seeing a lot of issues  with Alexa and Alexa on Sonos at the moment.

For  an Amazon Alexa device  it's not playing Radio Paradise,  via Tune In.    Says something about it not being available on Tune In Live.

Does seem to be working via Google Assistant currently.   Could try adding Google Assistant  as the voice service on the Sonos instead of Alexa.
Not availalble in many countries yet though so may not be an option.   



 scrubbrush wrote:
I'm using the new Sonos one with Alexa. I specifically bought the One because i listen to RP so much .  I'm growing to hate Alexa... not RP's fault but I'm hoping someone can help.

as of a few weeks ago, I can't even get Alexa to pull up Radio Paradise on TuneIn
.

When i say "alexa, play radio paradise on TuneIn" or "Alexa, tell Tunein to play radio paradise" Alexa announces that "Radio Paradise on TuneIn live isn't available right now" and the Sonos player/app Paradise shows that it is trying to connect to some stream with a logo that says "nonstop" (i'd attach a screenshot of the logo if i could).

is this just my system or is there another station called Radio Paradise that is hijacking this command in alexa/tunein?

 


scrubbrush

scrubbrush Avatar

Location: Dark Side of the Cube
Gender: Male


Posted: Oct 16, 2019 - 8:21pm

I'm using the new Sonos one with Alexa. I specifically bought the One because i listen to RP so much .  I'm growing to hate Alexa... not RP's fault but I'm hoping someone can help.

as of a few weeks ago, I can't even get Alexa to pull up Radio Paradise on TuneIn .

When i say "alexa, play radio paradise on TuneIn" or "Alexa, tell Tunein to play radio paradise" Alexa announces that "Radio Paradise on TuneIn live isn't available right now" and the Sonos player/app Paradise shows that it is trying to connect to some stream with a logo that says "nonstop" (i'd attach a screenshot of the logo if i could).

is this just my system or is there another station called Radio Paradise that is hijacking this command in alexa/tunein?

BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Oct 14, 2019 - 1:53pm



 drtracey wrote:


 BillG wrote:


 jtdenver wrote:

We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


 

Do you have them included in a speaker group?  If so, you'll need to use "Alexa, play Radio Paradise on TuneIn".
 
I have the same issue (no group). Just says welcome to radio paradise and then silence

 
I'll bet you're listening in Europe, right?

A server misconfiguration was affecting some European Alexa listeners. I just fixed that. Should be OK now.

Sorry about that!

drtracey

drtracey Avatar

Location: uk
Gender: Female


Posted: Oct 14, 2019 - 12:44pm



 BillG wrote:


 jtdenver wrote:

We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


 

Do you have them included in a speaker group?  If so, you'll need to use "Alexa, play Radio Paradise on TuneIn".
 
I have the same issue (no group). Just says welcome to radio paradise and then silence

BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Jun 5, 2019 - 8:59am



 jtdenver wrote:

We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


 

Do you have them included in a speaker group?  If so, you'll need to use "Alexa, play Radio Paradise on TuneIn".
jtdenver

jtdenver Avatar



Posted: Jun 5, 2019 - 7:19am


We have the same issue on our two Echo dots. Stopped working about 3 months ago. Says "Welcome to Radio Paradise" but doesn't play anything.
mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!

 


Red_Dragon

Red_Dragon Avatar



Posted: Apr 18, 2019 - 4:52pm

The issue we have had since we bought an echo is that the RP stream just drops randomly. We say: "Alexa resume" and it picks up where it left off.


BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Apr 18, 2019 - 1:06pm



 mhm wrote:
Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!
 

We're investigating. 
mhm

mhm Avatar



Posted: Apr 18, 2019 - 9:55am

Hello,

Anyone else having a problem with the Skill on Amazon Echo / Alexa? I say "Alexa, play Radio Paradise", it says "Welcome to Radio Paradise", then sometimes a song plays briefly, then goes silent, or I hear Bill say something like "Welcome to Radio Paradise" then silence. 

It works if I ask, "Alexa, ask TuneIn to play Radio Paradise."

I've tried disabling, then re-enabling the skill and  re-linking my account, but no luck.

Thanks!