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Index » Radio Paradise/General » About RP » Error: Could not retrieve offline list Page: 1, 2  Next
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kiwiruth

kiwiruth Avatar

Location: Christchurch, New Zealand
Gender: Female


Posted: Sep 7, 2018 - 8:57pm

Same problem today. 😊
baldwin.alex.j

baldwin.alex.j Avatar



Posted: Aug 12, 2018 - 3:59am

Hi all, 

I've been having this problem since Android 8.0 was updated on my Huawei Mate9 phone. Jared from Cratersoft suggested it might be a 3rd party cleaner app. As I don't have any installed it turns out that the system's automatic cleanup function treats large blocks of cached data very aggressively.

I was able to disable the auto-clean function in a submenu of the storage settings and seems to have done the job. 

Hope that can help anyone with similar issues.


BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Jul 13, 2018 - 5:48pm

 rdewyer wrote:
 BillG wrote:

Wow. That's weird. Obviously that's plenty of space.

Rebecca & I both have S7 phones & the only time recently that we've lost anything was during the update to Android 8.0 that rolled out recently. That wiped our caches.

 
Yes it has me stumped also. Idea..could my Norton for android see this data as "unused" and be automatically deleting it?
 
That's probably it. Try disabling it.

rdewyer

rdewyer Avatar

Location: Faribault, MN
Gender: Male


Posted: Jul 13, 2018 - 3:14pm

 BillG wrote:

Wow. That's weird. Obviously that's plenty of space.

Rebecca & I both have S7 phones & the only time recently that we've lost anything was during the update to Android 8.0 that rolled out recently. That wiped our caches.

 
Yes it has me stumped also. Idea..could my Norton for android see this data as "unused" and be automatically deleting it?
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Jul 13, 2018 - 3:03pm

 rdewyer wrote:
 BillG wrote:

How much free space do you have on the device you've selected for cache storage?

 
30 GB on my so card. I save 4.5 hrs at 320 bps 
 
Wow. That's weird. Obviously that's plenty of space.

Rebecca & I both have S7 phones & the only time recently that we've lost anything was during the update to Android 8.0 that rolled out recently. That wiped our caches.
rdewyer

rdewyer Avatar

Location: Faribault, MN
Gender: Male


Posted: Jul 13, 2018 - 2:13pm

 BillG wrote:

How much free space do you have on the device you've selected for cache storage?

 
30 GB on my so card. I save 4.5 hrs at 320 bps 
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Jul 13, 2018 - 2:07pm

 rdewyer wrote:
Both my Buffer and Cache block mysteriously disappear from my Galaxy S8 in a few days, requiring me to download again just before I leave wifi. I have uninstalled and reinstalled RP, changed the Cache and Buffer settings, etc. and I still keep losing them. Does anyone have any ideas? Thanks.
 
How much free space do you have on the device you've selected for cache storage?
rdewyer

rdewyer Avatar

Location: Faribault, MN
Gender: Male


Posted: Jul 13, 2018 - 1:51pm

Both my Buffer and Cache block mysteriously disappear from my Galaxy S8 in a few days, requiring me to download again just before I leave wifi. I have uninstalled and reinstalled RP, changed the Cache and Buffer settings, etc. and I still keep losing them. Does anyone have any ideas? Thanks.
Steve

Steve Avatar

Location: Around My Corner... and Up Yours
Gender: Male


Posted: May 26, 2018 - 3:25pm

 BillG wrote:
Should be fixed now.

 
It's happening now. I cannot download blocks. I tried uninstalling and reinstalling the app. No change.
appst89

appst89 Avatar

Location: Lebanon, VA
Gender: Male


Posted: Apr 29, 2018 - 6:11pm

 alvaro wrote:
 alvaro wrote:
Happens only with Android app. IPad and amazon fire work ok. Anybody else having the same problem? 
 
Solved by uninstalling and reinstalling Android app.
 
Still happening for me.  I have uninstalled and reinstalled the app.  I got one block to download and now I've been getting the message for over an hour.

Any help would be greatly appreciated.
alvaro

alvaro Avatar

Location: Montevideo, Uruguay
Gender: Male


Posted: Apr 29, 2018 - 12:41pm

 alvaro wrote:
Happens only with Android app. IPad and amazon fire work ok. Anybody else having the same problem? 
 
Solved by uninstalling and reinstalling Android app.
alvaro

alvaro Avatar

Location: Montevideo, Uruguay
Gender: Male


Posted: Apr 29, 2018 - 6:01am

Happens only with Android app. IPad and amazon fire work ok. Anybody else having the same problem? 
alvaro

alvaro Avatar

Location: Montevideo, Uruguay
Gender: Male


Posted: Apr 24, 2018 - 5:21am

Could not retreive offline list, here in Uruguay, for the last week. Help please! I have only 2 blocks remaining for my offline listening.
rkray

rkray Avatar

Location: Phoenix, Arizona
Gender: Male


Posted: Feb 21, 2018 - 10:20am

 rkray wrote:
I have been trying to download the offline blocks, but so far I just keep getting the error message. Bill can you kick the server again?
 
Looks like it is working again like it should. Downloaded 2 12 hour blocks of FLAC quality music.{#Smile}


rkray

rkray Avatar

Location: Phoenix, Arizona
Gender: Male


Posted: Feb 20, 2018 - 1:49pm

I have been trying to download the offline blocks, but so far I just keep getting the error message. Bill can you kick the server again?
alain.brault

alain.brault Avatar



Posted: Feb 8, 2018 - 1:59pm

Indeed it is fixed!

Great phones FUBAR alike....

Thanks!


BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Feb 7, 2018 - 5:58pm

Should be fixed now.
BillG

BillG Avatar

Location: Left Coast
Gender: Male


Posted: Feb 7, 2018 - 3:41pm

 alain.brault wrote:
This seems to be back.

I thought it was my new phone (MotoG5) but my old one is also doing it.

Am I alone?...

This is a brilliant feature!

 
I'm checking on this. Fortunately it's doing it for me too (that helps in troubleshooting... :-)
alain.brault

alain.brault Avatar



Posted: Feb 7, 2018 - 3:38pm

This seems to be back.

I thought it was my new phone (MotoG5) but my old one is also doing it.

Am I alone?...

This is a brilliant feature!
jpfueler

jpfueler Avatar

Location: Menominee, Michigan
Gender: Male


Posted: Oct 1, 2017 - 7:13am

this morning it has gone back to allowing a 7.5 hour stream download,
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